Prime Minister shares an article on how e-Jagriti digitises the entire lifecycle of a consumer complaint

Why in news

The Prime Minister, Shri Narendra Modi, shared an article by Union Minister Shri Pralhad Joshi highlighting how e-Jagriti digitises the entire lifecycle of a consumer complaint and addresses multiple challenges.

Exam relevance

GS2, GS3 · Governance, Economy · Prelims · Mains

Key facts

1. e-Jagriti digitises the entire lifecycle of a consumer complaint.
2. It addresses multiple challenges in the consumer complaint resolution process.
3. The platform has been refined following extensive consultations with stakeholders.
4. e-Jagriti positions consumer justice among the sectors undergoing structural digital reform.

Prelims pointers

• e-Jagriti is a digital platform for consumer complaint resolution.
• Its primary function is to digitise the entire lifecycle of a consumer complaint.
• It is part of structural digital reforms in the consumer justice sector.

Mains practice question

Discuss the potential of digital platforms like e-Jagriti in enhancing consumer protection and improving governance in India. What challenges might such initiatives face in ensuring equitable access and effective redressal?

Static linkage

This initiative links to broader themes of digital governance, consumer protection, judicial reforms, and the government's efforts towards 'Ease of Living' for citizens through technology.

Significance

e-Jagriti signifies a crucial step towards modernizing consumer grievance redressal mechanisms, making them more accessible, efficient, and transparent. By digitizing the entire complaint lifecycle, it aims to reduce delays, enhance accountability, and strengthen consumer trust in the justice system. This aligns with the vision of a Digital India, leveraging technology to deliver citizen-centric services and reform key sectors like consumer justice.