DARPG releases 50th Monthly Report on CPGRAMS performance for Central Ministries/Departments

Why in news

The Department of Administrative Reforms and Public Grievances (DARPG) has released its 50th monthly report detailing the performance of Central Ministries and Departments in redressing public grievances through the Centralized Public Grievance Redress and Monitoring System (CPGRAMS) for June 2026. The report highlights the number of grievances redressed, average disposal time, and rankings of ministries based on grievance redressal efficiency.

Exam relevance

GS2 · Governance, Polity · Prelims · Mains

Key facts

1. 1,99,968 grievances were redressed by Central Ministries/Departments in June 2026.
2. For the 48th consecutive month, the monthly disposal of grievances exceeded 1 lakh cases.
3. The average grievance disposal time in Central Ministries/Departments for 2026 is 14 days.
4. The report is the 50th monthly report on Central Ministries/Departments published by DARPG.
5. Department of Posts, Department of Telecommunications, and Department of Financial Services (Insurance Division) topped Group A in GRAI rankings for June 2026.
6. Ministry of Textiles, Ministry of Tourism, and Ministry of Information and Broadcasting topped Group B in GRAI rankings for June 2026.

Prelims pointers

• CPGRAMS is a platform for public grievance redressal.
• DARPG releases monthly performance reports for Central Ministries/Departments on CPGRAMS.
• The report for June 2026 indicated 1,99,968 grievances redressed.
• Average grievance disposal time in Central Ministries/Departments for 2026 was 14 days.
• GRAI rankings assess the performance of ministries in grievance redressal.

Mains practice question

Examine the role of the Centralized Public Grievance Redress and Monitoring System (CPGRAMS) in enhancing transparency and accountability in governance. Discuss the significance of the monthly performance reports released by DARPG in achieving these objectives.

Static linkage

The Centralized Public Grievance Redress and Monitoring System (CPGRAMS) is a platform developed by the Government of India to enable citizens to lodge their grievances against government services and to monitor the redressal of these grievances by various ministries and departments. It is a key initiative under the broader umbrella of e-governance and citizen-centric administration, aiming to enhance transparency and accountability in public service delivery.

Significance

The monthly CPGRAMS report provides crucial insights into the efficiency and responsiveness of central government bodies in addressing public concerns. Highlighting the number of grievances redressed and the average disposal time helps in assessing the effectiveness of administrative machinery. The GRAI rankings serve as a performance indicator, encouraging ministries and departments to improve their grievance redressal mechanisms. This focus on grievance redressal is vital for fostering public trust, ensuring accountability, and improving the overall quality of governance.