DARPG releases 47th Report on CPGRAMS for States/UTs for June 2026

Why in news

The Department of Administrative Reforms and Public Grievances (DARPG) has released its 47th monthly report detailing the status of public grievances received and redressed through the Centralized Public Grievance Redress and Monitoring System (CPGRAMS) for States and Union Territories for June 2026. The report highlights key statistics on grievance disposal, pendency, and user registration.

Exam relevance

GS2 · Governance, Polity · Prelims · Mains

Key facts

1. In June 2026, 96,190 public grievance (PG) cases were received for States/UTs.
2. In June 2026, 93,170 PG cases were redressed for States/UTs.
3. Uttar Pradesh recorded the highest number of disposals in June 2026 with 31,460 PG cases.
4. Maharashtra followed with 7,619 PG cases disposed of in June 2026.
5. As of June 30, 2026, the total pendency of PG cases on the CPGRAMS portal was 2,16,032 across all States and UTs.
6. 23 States/UTs have more than 1,000 pending PG cases each.
7. 83,544 new users registered on CPGRAMS in June 2026.
8. Uttar Pradesh accounted for 15,287 new user registrations in June 2026.
9. The Feedback Call Centre collected 75,318 feedbacks in June 2026.

Prelims pointers

• CPGRAMS is a system for public grievance redressal and monitoring.
• DARPG releases monthly reports on CPGRAMS for States/UTs.
• Uttar Pradesh and Maharashtra were among the top states for grievance disposal in June 2026.
• A significant number of States/UTs have over 1,000 pending grievance cases.

Mains practice question

Examine the role of the Centralized Public Grievance Redress and Monitoring System (CPGRAMS) in enhancing transparency and accountability in governance. Discuss the challenges faced in effective grievance redressal and suggest measures to strengthen the system.

Static linkage

The Centralized Public Grievance Redress and Monitoring System (CPGRAMS) is a crucial platform for citizen-centric governance, enabling the tracking and resolution of public complaints. Its effectiveness is a key indicator of administrative efficiency and responsiveness, linking to concepts of transparency, accountability, and good governance in the Indian administrative framework.

Significance

The report provides insights into the functioning of grievance redressal mechanisms at the State and UT levels. High pendency rates in certain regions may indicate administrative bottlenecks or capacity issues. The number of new user registrations suggests increasing citizen engagement with the platform. Analysis of grievance types and disposal patterns can help identify systemic issues and inform policy interventions for improving public service delivery and citizen satisfaction.